Terms of service
1. Introduction
Welcome to Asend.
When you place an order with us, you’re agreeing to the terms outlined below. We encourage you to take a moment to read through them so you know exactly what to expect when shopping with us.
2. Orders
All orders are subject to availability.
On occasion, we may need to cancel or decline an order — for example, due to stock issues or payment concerns. If this happens, we’ll contact you as soon as possible.
Prices are listed in New Zealand Dollars (NZD) and include GST where applicable. Pricing is confirmed at the time your order is placed.
3. Shipping & Delivery
Shipping costs are calculated at checkout based on the size, weight, and delivery destination of your order. This ensures each box is handled and delivered appropriately.
Delivery timeframes vary depending on location and the service selected. While we aim to dispatch orders promptly, delivery dates are estimates only and cannot always be guaranteed.
Some deliveries may require a signature on arrival. If no one is available at the delivery address, the courier will leave instructions for redelivery or collection.
4. Returns & Refunds
Because our boxes are curated gift items, we’re unable to accept returns for change of mind.
If your order arrives damaged or incorrect, please get in touch with us within 7 days of receiving it and include photos of the issue. We’ll work with you to resolve this as smoothly as possible, either through a replacement or refund where appropriate.
5. Personalisation & Custom Orders
Personalised items are made especially for you and can’t be returned unless there’s an error on our part.
Please take care to check all personalisation details before placing your order.
6. Payment
We accept all major credit and debit cards via secure payment gateways.
Payment is processed at the time your order is placed.
7. Privacy & Data
We respect your privacy.
Your information is used solely for order processing, delivery, and occasional marketing communications, in line with New Zealand privacy laws.
8. Liability
We take care to ensure our products are described accurately.
Asend is not responsible for indirect or consequential loss arising from the use of our products, except where required by law.
9. Alcohol Purchases (Where Applicable)
Some Asend boxes may include alcohol.
By placing an order containing alcohol, you confirm that you are 18 years of age or older. Age verification may be required at delivery, and a signature is mandatory.
If age cannot be verified, delivery will be refused and the order may be cancelled. All alcohol sales comply with New Zealand’s Sale and Supply of Alcohol Act 2012.
10. Updates to These Terms
We may update these terms from time to time. Continued use of our services indicates acceptance of any updates.
11. Contact
If you have any questions, we’re here to help.
hello@asend.co.nz
0800 ASEND (427363)
