Refund policy
Returns & Refunds Policy
At Asend, we take great care in curating and preparing every gift. We want your recipient to love their gift, and we are committed to resolving any issues should they arise.
Change of Mind
Due to the nature of our products and the personalised nature of many orders, we are unable to accept returns or offer refunds for change of mind purchases.
Please choose carefully before placing your order.
Damaged or Faulty Items
If your order arrives damaged, faulty or incorrect, please contact us within 48 hours of delivery at hello@asend.co.nz with:
- Your order number
- A description of the issue
- Photographs of the damaged or incorrect item(s)
We will assess the issue and, where appropriate, arrange a replacement, store credit or refund.
Perishable Goods
Food and beverage items cannot be returned unless they are faulty, damaged or supplied in error.
Gift Boxes
Where a gift box contains multiple items, any replacement or refund will be assessed based on the affected product(s) rather than the entire gift box unless the issue impacts the overall gift presentation.
Delivery Issues
Please ensure delivery details are entered correctly when placing your order. Asend is not responsible for orders delivered to an incorrect address supplied by the customer.
If a parcel is returned to us due to an incorrect address, additional shipping charges may apply for redelivery.
Refund Processing
Approved refunds will be processed to the original payment method. Please allow up to 5 business days for the refund to appear, depending on your financial institution.
Contact Us
If you have any questions regarding your order, please contact us at:
hello@asend.co.nz
We are always happy to help.
